1. Service Commitment
We provide reasonable return support for every order placed through official channels. Our process is built to be fair, transparent and customer-friendly.
Every request is handled under the same general standards.
2. Eligibility Conditions
Items must remain in original, unused condition with all packaging, tags and accessories intact. Requests should be submitted within a reasonable period after delivery.
Items showing signs of wear, washing or customer damage are not accepted.
3. Application Steps
Contact our customer service team with your order number and return reason. We will review your request promptly and send you official return instructions after approval.
Do not ship items back before receiving formal confirmation.
4. Shipping Notes
Pack the item securely with all original contents included. A trackable shipping method is recommended for convenient delivery tracking.
Keep the shipping receipt until the entire process is fully completed.
5. Inspection & Resolution
All returned items go through a standard quality inspection upon arrival. Refunds are issued to the original payment method after inspection is passed.
Exchanges for different variants of the same item are subject to current stock availability.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.